CLIENT ENGAGEMENT AGREEMENT
This agreement must be reviewed and signed before Pathway Tax Solutions LLC can begin providing services.
Thank you for choosing Pathway Tax Solutions LLC. This document outlines the terms, responsibilities, and expectations governing our professional relationship. By completing and submitting this intake form, you formally engage Pathway Tax Solutions LLC to prepare your federal and/or state income tax returns for the current tax year and any prior years you have selected.
Please read this agreement carefully before signing.
1. Engagement & Scope of Services
Submission of this intake form constitutes your formal request for Pathway Tax Solutions LLC to begin tax preparation services. Upon submission:
- Your file is opened within our system.
- A tax professional is assigned to your case.
- Internal work begins immediately, including reviewing your intake answers, verifying identity and documentation, and preparing your tax return.
- This engagement does not include financial planning, bookkeeping, legal representation, or IRS audit representation unless separately contracted.
2. Retraction Policy
Once your return has been prepared, reviewed, and completed by your assigned tax professional, you are responsible for the work performed—regardless of whether you ultimately choose to file with us.
If you decide not to file your tax return through Pathway Tax Solutions LLC after preparation has been completed, a $100 Retraction Fee will be assessed. This fee covers the time, labor, and expertise expended in:
- Reviewing your intake
- Verifying your documents
- Calculating income, credits, and deductions
- Preparing your tax return
- Providing professional consultation during the process
This fee is mandatory and will be invoiced directly if you withdraw after completion.
Submitting your personal information and initiating the preparation process with multiple tax companies simultaneously is strongly discouraged. Doing so increases the risk of identity theft, causes inconsistencies in IRS data, and undermines our ability to protect the integrity of your tax return. As a professional firm, we expect our clients to engage in good faith.
3. Estimates and Consultations
This intake form is intended exclusively for clients who are ready to begin actual tax preparation.
If you are only seeking an estimate or quote, please do not complete this form.
Instead, return to our website to schedule a free consultation with a tax professional. Consultations allow us to provide preliminary estimates based on the documentation you currently have available.
4. Refund Advance Loans (RALs) and Application Fee
If you choose to apply for a Refund Advance Loan through our partner bank, Refund Advantage:
A non-refundable $50 application fee will be assessed, regardless of loan approval.
Approval is determined solely by the issuing bank—not by Pathway Tax Solutions LLC.
If approved, the loan amount will be issued by Refund Advantage/Pathward and repaid from your federal refund.
If denied, the $50 fee remains non-refundable.
Refund advances are optional. If you do not wish to apply, you may decline this option within the intake form.
5. Client Responsibilities
To ensure accurate tax preparation, you agree to:
- Provide full, truthful, and complete information.
- Upload all required documents—including identification, Social Security verification, W-2s, 1099s, income statements, and proof of credits/deductions—into your secure client portal in a timely manner.
- Respond promptly to any questions or requests for clarification from your tax professional.
Failure to provide complete documentation may delay preparation or affect the accuracy of your return.
You acknowledge that you are solely responsible for the accuracy of the information you provide and for reviewing the final return before signing.
6. No Refund Guarantees
Pathway Tax Solutions LLC does not guarantee specific refund amounts, “maximum refunds,” or comparisons to other companies’ estimates.
Your refund or balance due is determined entirely by the:
- Income you earned
- Credits and deductions you qualify for
- IRS and State tax laws applicable to your filing year
Our responsibility is to prepare your return accurately and to apply all eligible credits and deductions permitted by law.
7. Fees, Billing, and Release of Tax Returns
All preparation fees are due and payable upon completion of your tax return and prior to release of any documents.
It is firm policy not to release any portion of your tax return, schedules, worksheets, or tax-related documents until payment has been made in full, unless your filing fees are being paid from your refund through our bank product.
If services are rendered and payment is not received, Pathway Tax Solutions LLC reserves the right to pursue any lawful means of collection. You may be responsible for additional legal fees, collection costs, or administrative charges associated with securing payment.
Fee estimates may be provided when requested; however, circumstances may arise during preparation that increase or decrease the final amount. You will be notified of any significant changes.
8. Optional Audit Protection Disclosure & Authorization
Audit Protection – Audit Maintenance Pro
Audit protection is optional and is not automatically added to your tax return.
If you choose to purchase Audit Protection through Audit Maintenance Pro, the cost is $99.95.
This service provides audit support and guidance in the event your tax return is selected for IRS or state review, subject to the terms and coverage provided by True Defend Pro.
If selected, you authorize Pathway Tax Solutions LLC to include the $99.95 audit protection fee with your tax preparation charges or deduct it from your refund, where applicable.
Audit protection is non-refundable once purchased, and all coverage terms, limitations, and exclusions are governed by the Audit Maintenance Pro program.
9. Acknowledgment and Agreement
By signing below, you confirm that:
- You have read and understand this Client Engagement Agreement.
- You agree to the terms outlined herein.
- You understand that submitting this intake form engages Pathway Tax Solutions LLC for tax preparation services.
- You agree to pay the $100 Retraction Fee if you choose not to file after your return has been completed.
- You understand that audit protection is optional and will only be added if you affirmatively select it.
- You understand that incomplete or inaccurate information may result in delays, errors, or changes to your refund or balance due.
- You accept full responsibility for the information you provide and for reviewing the final return before signing.